Coronavirus (COVID-19) – Customer Information

Update, 09/06/2020:

It’s been a while, but we are happy to announce that Top Peak is still here.  We are all safe and our families are safe.  We really look forward to the day we can resume operations and welcome all of you to Malaysia.  We now have a tentative date for reopening the borders to visitors, read on below.

The Malaysian Government has announced their plan for recovering from the Coronavirus pandemic. Under this newly implemented plan, the borders remain closed to foreign visitors. The border closure is currently slated to run until August 31st, 2020. Here at Top Peak, we are hopeful that things will begin to open up sooner so you can come visit, but we want it to be safe, as does the Malaysian Government. If you have any questions about upcoming trips or future plans, feel free to contact us.

 To learn more about Malaysia’s response to COVID-19, you can read our article here.

 

Update, 18/03/2020, 10:20 (Malaysian Time):

The Malaysian police clarified their statements on the interstate travel early this morning:  Interstate travel remains restricted.  Only those who have a legitimate and urgent reason are allowed to travel interstate.  Those include such things as family emergencies and other urgent matters that it appears will be reviewed on a case by case basis.  Here is more information.

Update, 17/03/2020, 23:30 (Malaysian Time):

The requirement for registering for interstate travel has been rescinded for the time being.  Here is a brief news post on the matter.Edited 18/03/2020 at 10:20 (Malaysian Time)

Update, 17/03/2020, 21:35 (Malaysian Time): 

Several updates to report today..

Note, information is coming out in bits and pieces.  We are doing our best to be accurate and verify the information coming to us before we post.  If anything is not clear or if you have any question, no matter how small, contact us right away.  We are happy to help.

  1. Starting 18 March, 2020 and lasting until 31 March, 2020, hotels are not permitted to allow new guests to check-in.  If this will cause issues for you, please contact us via the numbers below.  Guests who are currently in the hotel are permitted to stay until their check-out date.  Note that hotels will be operating with minimal staff during this time.  Again, if you have any issues, contact us as soon as possible.  We have more than likely already contacted you, but don’t hesitate to contact us any time.  New developments have indicated that this is still true. Edited 18/03/2020 at 12:10 (Malaysian Time)
  2. Beginning midnight 18 March, 2020 and lasting until 31 March, 2020, all travel between Malaysian states must be registered beforehand with the nearest police station.  We have the registration forms on hand and can help you with filling them in.In some states, travel between districts must also be registered; however, we don’t yet have information on which states require registration for inter-district travel.  We will update as soon as we find out.  If you are our guest, we will be reaching out to you imminently, if we haven’t already.  If you have any questions, please contact us.  We are doing everything we possibly can to help you at this time.  For more info about this, here is a link to a news article regarding this development. Edited 17/03/2020 at 23:30 (Malaysian Time)

Update, 16/03/2020, 22:00 (Malaysian Time): 

In response to the global outbreak of Coronavirus (Covid-19), the Prime Minister of Malaysia has announced that Malaysian Government is implementing the Movement Control Order, which begins on Wednesday, 18 March, 2020 and continues until 31 March 2020.   This is essentially a soft lock down, where essential services will remain open, but all other businesses are to be closed.   During this time, arrivals of tourists and foreign visitors from outside the country are restricted.  It appears that anyone arriving in the meantime will be subject to a 14 day “home quarantine” (we will update on this as it becomes more clear.)
What does this mean for you?  Top Peak Travel is tackling this head on.  We will be contacting any of you who are scheduled to arrive during this time and working with you to help navigate this situation.  If you have any immediate concerns or questions, please contact us via our website, or call the following numbers:

Operations:  +60 10-780 7747

Our Director, Will:  +60 13-500 8688

Our Sales Manager, Nick: +60 19-834 2364

We are deeply sorry for any inconvenience this may cause, however, we understand that the safety and health of the public, of our guests, and of our staff is of utmost importance during this unprecedented situation.  Our staff will be working from home during this time and we will be doing our utmost to help you out during this time and to keep you updated on the situation in Malaysia as it unfolds.

Update, 16/03/2020, 15:50 (Malaysian Time): 

Beginning on Wednesday, March 18, 2020, the Sarawak Government will implement a mandatory 14 day “Stay Home Notice” aka quarantine, for all people arriving in Sarawak.  This includes both visitors and Sarawakians.  If you have travel to Sarawak in the near future with Top Peak Travel, we will be contacting you shortly.

A message to our customers regarding the Coronavirus (Covid-19) global health crisis

Your health and safety and the health and safety of our awesome staff are of utmost importance to us. We understand that this issue may affect your travel plans in some sort of way, so we have compiled some resources for you along with some updates from Top Peak Travel on what we are doing to help our guests (both current and future) during this time.

As of now, Top Peak Travel is still operating and we are continuing to provide tour services to our guests. If you are coming to Malaysia soon with Top Peak Travel, we urge you to contact us and we’ll provide you with the most up to date information possible. We are more than happy to answer any questions and help you in any way that we can.

Information Regarding Your Bookings (current and future)

As the situation continues to unfold, we have made updates to our policies regarding bookings. If you currently have bookings with us and have any questions regarding those bookings and your options, don’t hesitate to contact us. You can also use the chat or call us directly:

Operations:  +60 10-780 7747.

Our Director, Will:  +60 13-500 8688

We work with many great suppliers and partners who have also adjusted their policies in light of the Coronavirus situation. Each and everyone of our custom tours is unique, therefore the policies may vary slightly. Whatever the case may be, Top Peak Travel will work with you to come up with the best and safest solution we possibly can.

Resources for Coronavirus in Malaysia

As of now, there are cases of Coronavirus in every state in Malaysia, including Sabah and Sarawak in Malaysian Borneo.

The Malaysian Ministry of Health regularly posts updates regarding confirmed cases of Coronavirus in Malaysia. We have provided links below.
Malaysian Ministry of Health – This link provides up to date information on the current numbers of cases within Malaysia.  (Note, this site is getting heavy traffic so it is occasionally not loading.)

Malaysiakini – This is a major Malaysian news outlet with some information regarding the Coronavirus in Malaysia.

Here are a series of infographics by the Malaysian Ministry of Health

Coming to Malaysia – Information on current travel bans

Malaysia has instituted some travel bans. Those bans can be found here on Malaysiakini’s website (scroll down a ways)

Make sure to check with your government and airline, as well.

Updates to this page

We will continue to constantly monitor this situation and provide updates if any of this information changes.

Stay safe out there.

All the best,
Top Peak Travel

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